Privacy Policy

1. Introduction

Scaleious ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website (scaleious.com), use our services, or interact with us.

This Privacy Policy applies to all visitors and users of our website and services. By accessing and using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly, including:

• Contact Information: Name, email address, phone number, physical address, and company information
• Account Information: Username, password, and account preferences
• Business Information: Brand/company name, product category, marketplace presence, annual revenue, and business structure
• Marketplace Credentials: Access to Amazon Seller Central, Walmart Vendor Central, or other marketplace accounts (with your explicit permission)
• Communications: Messages, inquiries, feedback, and correspondence you send to us
• Form Data: Information submitted through contact forms, application forms, or surveys

2.2 Information Collected Automatically

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, and device type
• Usage Information: Pages visited, time spent, clicks, referral sources, and search queries
• Cookies and Tracking: Via cookies, web beacons, and similar technologies
• Location Data: General geographic location based on IP address (not precise location)
• Performance Metrics: Website performance, errors, and technical data

2.3 Information from Third Parties

We may receive information about you from:

• Amazon and Walmart (marketplace performance data, if you authorize us)
• Business partners and referral sources
• Publicly available sources and databases
• Analytics and data aggregation services

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Providing, maintaining, and improving our services
• Communication: Responding to inquiries, sending updates, and providing customer support
• Account Management: Creating and managing your account
• Marketplace Management: Managing your marketplace accounts and optimizing performance
• Marketing: Sending promotional materials, newsletters, and service announcements (with consent)
• Analytics: Analyzing website usage, service performance, and user behavior
• Legal Compliance: Complying with applicable laws, regulations, and legal requests
• Fraud Prevention: Detecting and preventing fraudulent activity and security threats
• Business Operations: Financial record-keeping, billing, and general business purposes

4. Legal Basis for Processing (GDPR)

If you are in the European Union or UK, we process your data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your data
• Contract: Processing is necessary to perform our service agreement with you
• Legal Obligation: Processing is required to comply with applicable law
• Legitimate Interests: Processing is necessary for our legitimate business interests (service improvement, fraud prevention, etc.)

5. Data Sharing and Disclosure

5.1 How We Share Information

We may share your information with:

• Marketplace Platforms: Amazon, Walmart, and other marketplaces as necessary to provide services
• Service Providers: Third-party vendors who assist us (hosting, analytics, payment processing, marketing)
• Business Partners: Affiliated companies and strategic partners (with disclosure)
• Legal Authorities: Law enforcement, government agencies, or courts when legally required
• Business Transfers: In the event of merger, acquisition, or sale of assets

5.2 What We Do NOT Share

We do not:

• Sell your personal data to third parties for marketing purposes
• Share sensitive financial information without explicit consent
• Disclose your data to unauthorized parties except as required by law

6. Cookie Policy

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and improve your experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (authentication, security)
• Analytical Cookies: Track website usage and performance (Google Analytics)
• Marketing Cookies: Enable targeted advertising and remarketing
• Preference Cookies: Remember your settings and preferences

6.3 Managing Cookies

You can control cookie settings through your browser. Most browsers allow you to:

• Accept or reject cookies
• Delete existing cookies
• Receive notifications when cookies are set

Note: Disabling cookies may limit certain website functionality.

6.4 Third-Party Cookies

We use third-party analytics services (e.g., Google Analytics) that set their own cookies. These services have their own privacy policies.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of data:

• Account Data: Retained while your account is active and for a reasonable period afterward
• Transactional Data: Retained for accounting and legal purposes (typically 5-7 years)
• Marketing Data: Retained until you unsubscribe
• Analytics Data: Typically aggregated or deleted after 13-24 months

You may request deletion of your data, subject to legal and contractual obligations.

8. Your Privacy Rights

8.1 General Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Correct inaccurate information
• Right to Deletion: Request deletion of your data (subject to exceptions)
• Right to Portability: Receive your data in a portable format
• Right to Opt-Out: Opt out of marketing communications
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

8.2 GDPR Rights (EU/UK Residents)

If you are in the European Union or United Kingdom, you have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

8.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of data sales.

8.4 How to Exercise Your Rights

To exercise any of these rights, contact us at richard@scaleious.com with your request. We will respond within 30 days (or as required by law).

9. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, and destruction, including:

• Encryption (SSL/TLS) for data in transit
• Secure password storage using industry-standard hashing
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

However, no security system is impenetrable. While we strive to protect your data, we cannot guarantee absolute security.

10. International Data Transfers

If you are outside the United States, your information may be transferred to, stored in, and processed in the United States and other countries. By using our services, you consent to such transfers. We implement appropriate safeguards, including Standard Contractual Clauses where required by law.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. This Privacy Policy applies only to our website and services. We encourage you to review the privacy policies of any third-party sites before providing your information.

12. Age Restrictions

Our services are intended for business users and are not directed to individuals under 18 years old. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website and services following such updates constitutes your acceptance of the revised policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Scaleious Privacy Team
Email: richard@scaleious.com

We will respond to privacy inquiries within 30 days of receipt.

15. Do Not Track (DNT) Signals

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing DNT signals, and our website does not respond to DNT browser signals. However, you can use other tools to limit tracking, such as browser privacy settings and opt-out cookies.